Luyện tập: Essay 2 - Khóa học sinh viên Drive

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel’s customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

Summarise the information by selecting and reporting the main features, and make comparisons where relevant.

Hiện nghĩa

Hiện vai trò câu

Highlight nội dung

The pie charts compare visitors’ responses to a survey about customer service at the Parkway Hotel in 2005 and in 2010.

It is clear that overall customer satisfaction increased considerably from 2005 to 2010. While most hotel guests rated customer service as satisfactory or poor in 2005, a clear majority described the hotel’s service as good or excellent in 2010.

Looking at the positive responses first, in 2005 only 5% of the hotel’s visitors rated its customer service as excellent, but this figure rose to 28% in 2010. Furthermore, while only 14% of guests described customer service in the hotel as good in 2005, almost three times as many people gave this rating five years later.

With regard to negative feedback, the proportion of guests who considered the hotel’s customer service to be poor fell from 21% in 2005 to only 12% in 2010. Similarly, the proportion of people who thought customer service was very poor dropped from 15% to only 4% over the 5-year period. Finally, a fall in the number of ‘satisfactory’ ratings in 2010 reflects the fact that more people gave positive responses to the survey in that year.

Summarise the information by selecting and reporting the main features, and make comparisons where relevant.

gave positive responsesmore peoplea falldroppedfellconsideredthe proportion of guestshotel’s visitorsratedincreased considerablyvisitors’ responses to a surveycustomer satisfactionhotel guestscustomer servicedescribedhotel’s servicefigurerosethree timesgave this ratingthe proportion of people who thought customer service wasreflects the fact that

The pie charts compare about customer service at the Parkway Hotel in 2005 and in 2010.

It is clear that overall from 2005 to 2010. While most as satisfactory or poor in 2005, a clear majority the as good or excellent in 2010.

Looking at the positive responses first, in 2005 only 5% of the rated its customer service as excellent, but this to 28% in 2010. Furthermore, while only 14% of guests described customer service in the hotel as good in 2005, almost as many people five years later.

With regard to negative feedback, who the hotel’s customer service to be poor from 21% in 2005 to only 12% in 2010. Similarly, very poor from 15% to only 4% over the 5-year period. Finally, in the number of ‘satisfactory’ ratings in 2010 to the survey in that year.

Summarise the information by selecting and reporting the main features, and make comparisons where relevant.

Hiện nghĩa

Hiện vai trò câu

Highlight nội dung

Opening statementThe pie charts compare visitors’ responses to a surveyphản hồi của khách hàng tham gia khảo sát about customer service at the Parkway Hotel in 2005 and in 2010.

Overall statementIt is clear that overall customer satisfactionsự hài lòng của khách hàng increased considerablytăng lên đáng kể from 2005 to 2010. Overall statementWhile most hotel guestskhách tới khách sạn ratedđánh giá customer servicedịch vụ khách hàng as satisfactory or poor in 2005, a clear majority describedmô tả the hotel’s servicedịch vụ khách sạn as good or excellent in 2010.

Looking at the positive responses first, in 2005 only 5% of the hotel’s visitorskhách tới khách sạn rated its customer service as excellent, but this figuresố liệu rosetăng lên to 28% in 2010. Furthermore, while only 14% of guests described customer service in the hotel as good in 2005, almost three timesba lần as many people gave this rating đưa ra đánh giá này five years later.

With regard to negative feedback, the proportion of gueststỷ lệ khách who consideredcho rằng the hotel’s customer service to be poor fellgiảm xuống from 21% in 2005 to only 12% in 2010. Similarly, the proportion of people who thought customer service wastỷ lệ khách hàng nghĩ rằng dịch vụ khách sạn…. very poor droppedgiảm xuống from 15% to only 4% over the 5-year period. Finally, a fallsự sụt giảm in the number of ‘satisfactory’ ratings in 2010 reflects the fact thatphản ánh thực tế là more peoplenhiều người hơn gave positive responsesđưa ra phản hồi tích cực to the survey in that year.

Summarise the information by selecting and reporting the main features, and make comparisons where relevant.

The pie charts compare phản hồi của khách hàng tham gia khảo sát about customer service at the Parkway Hotel in 2005 and in 2010.

It is clear that overall sự hài lòng của khách hàng tăng lên đáng kể from 2005 to 2010. While most khách tới khách sạn đánh giá dịch vụ khách hàng as satisfactory or poor in 2005, a clear majority mô tả the dịch vụ khách sạn as good or excellent in 2010.

Looking at the positive responses first, in 2005 only 5% of the khách tới khách sạn rated its customer service as excellent, but this số liệu tăng lên to 28% in 2010. Furthermore, while only 14% of guests described customer service in the hotel as good in 2005, almost ba lần as many people đưa ra đánh giá này five years later.

With regard to negative feedback, tỷ lệ khách who cho rằng the hotel’s customer service to be poor giảm xuống from 21% in 2005 to only 12% in 2010. Similarly, tỷ lệ khách hàng nghĩ rằng dịch vụ khách sạn…. very poor giảm xuống from 15% to only 4% over the 5-year period. Finally, sự sụt giảm in the number of ‘satisfactory’ ratings in 2010 phản ánh thực tế là nhiều người hơn đưa ra phản hồi tích cực to the survey in that year.